A few days ago I called CVS Health Corp. to sort out a prescription. After many attempts to use their automated phone system, which features the dreaded trifecta of artificial intelligence that can't understand you, no menu option corresponding to your reason for calling, and no way to get to a human, I was so enraged I half-jokingly texted a friend who works there that I wanted to "find the perso
Intelligence Bloomberg Jul 17, 2026
